Customer Support

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TICKET DELIVERY

If you have already bought your tickets online through this website please read the advice below which should help answer your questions. If you have the booking reference number and the name of the ticketing partner then please select a ticketing partner below to enquire about your purchase.

PLEASE NOTE: If you did not purchase your tickets online through this website, please refer to orignal website where you did purchase the tickets as they will be much better equipped to help you quickly. We are NOT the venue/theatre and do not have access to all ticket purchase histories.

How will you get the tickets to me?

Event tickets are generally delivered according to the delivery method selected at the time of check-out. However, tickets may not always be available for immediate delivery, particularly in cases when the tickets have been purchased far in advance of the event in question. While most tickets are delivered within three business days of the delivery method chosen, this does not imply a guaranteed delivery date.

Below are recommendations of shipping methods to use depending on how close or far in advance you are purchasing tickets to an event.

"Standard Expedited Delivery"

Tickets are shipped using an expedited 2 – 3 day shipping service. This method of delivery can be used for most event tickets.

"Express Overnight Delivery"

Tickets are shipped using an expedited 1 – 2 day shipping service. Choose this method if your event is within the next 72 hours to guarantee that your tickets will arrive in time for the event. Please be aware that if this option is required to get your tickets in time, and if you have not selected this option, we will automatically upgrade you to this service and you will be charged for the difference.

"Saturday Delivery"

Tickets are shipped using an expedited 1 – 2 day shipping service. Choose this method if you are ordering on Thursday night or Friday for a Saturday, Sunday, or Monday event. Please be aware that unless specified, tickets shipped for events on Mondays may not arrive until Tuesday unless "Saturday Delivery" is selected. Please be aware that if this option is required to get your tickets in time, and you have not selected this option, we will automatically upgrade you to this service and you will be charged for the difference.

"International Express Delivery"

Tickets are shipped using an expedited international delivery method. Choose this method when you are located outside of the United States by selecting your country of origin. Please be aware that international shipments may experience delays that are beyond our control for a variety of reasons including but not limited to: customs delays, transit delays, and local service availability. Please allow at least 5 business days before your event for your tickets to arrive once shipped.

"Near-term Special Delivery" and "International Near-term Special Delivery"

Near-term service is only offered when a shipping service is not available. When you see this delivery option as your only option, tickets will be delivered using one of the following services: email, will-call pickup, local office pickup, or courier. You will be given delivery details by your Ticket Seller upon confirmation of your order.

TICKETING PARTNERS

If you have the booking reference number and the name of the ticketing partner then please select from one of the following options to enquire about your purchase.

If you didn't make a copy of the purchase page and do not have the booking reference number
Please click here to fill in the contact form to enable us to track the bookings. Please make sure that you include all the relevant information.

SeeTickets
Please click here to enter your booking reference and retreive your booking details

TicketMaster
Please click here to enter your booking reference and retreive your booking details

EncoreTickets
Please click here to fill in the contact form to enable us to track the bookings. Please make sure that you include all the relevant information.

Groupline (lovetheatre)
Please click here to fill in the contact form to enable us to track the bookings. Please make sure that you include all the relevant information.

Ingresso
Please click here to fill in the contact form to enable us to track the bookings. Please make sure that you include all the relevant information.

UKTickets
Please click here to fill in the contact form to enable us to track the bookings. Please make sure that you include all the relevant information.