There are up to 19 spaces for wheelchair users in the main auditorium, which can be made available at every performance. They are in the Stalls Circle, Grand Tier, Balcony and Upper Amphitheatre level. At least one wheelchair space and companion seat will be made available for sale from 10am on the day of the performance.
For performances which fall on a Sunday or Public Holiday, Access List members may buy up to two Day Seats on the telephone or in person in the final hour of Box Office trading on the last working day before such a performance, subject to availability.
Access Members may buy this space subject to availability, in person or on the telephone. Please note that Day Wheelchair & Companion Spaces are not available for Galas and some visiting company performances.
There are four spaces for wheelchair users in the Linbury Studio Theatre, in the Upper Gallery (centre) and in the Lower Gallery (sides). There is also access for two wheelchair users in the Clore Studio Upstairs.
When booking wheelchair spaces please let the Box Office know if you have any particular requirements. Our Box Office and Front of House staff can also advise you of the distances to be travelled between the main foyer, auditorium, bar facilities and unisex wheelchair-accessible toilets.
Access from the Covent Garden Piazza and Bow Street is through revolving doors which are equipped with a slow push button.
TOILETS FOR PEOPLE WITH DISABILITIES
Unisex wheelchair-accessible toilets are located:
• next to the main toilet by the cloakroom off the main entrance
• in the Link opposite the Information Point at the Box Office
• off the Amphitheatre bar and also close to all main auditorium wheelchair places
• next to toilet facilities in the Linbury Studio Theatre
Wheelchair unisex toilets are equipped with an alarmed pull cord in case of emergency.
In the larger group of toilets, a cubicle with grab rails is provided to assist people with mobility difficulties. These cubicles are clearly marked on the door.
LIFTS AND STAIRS
There is lift access to all levels of the main auditorium except the Orchestra Stalls, which can be reached by a minimum of nine steps and a maximum of 18. There are more than 100 seats in the Stalls Circle, Balcony and Amphitheatre which are accessible without the need to negotiate steps. In addition to this, many seats in these areas and in the Grand Tier are accessible by 10 steps or less.
You can borrow a wheelchair when you visit the ROH. Please contact the House Manager's office on 020 7212 9242 to arrange this facility in advance.
For most opera productions in the main auditorium one performance is BSL interpreted. These are highlighted in the bimonthly booking brochure.
Surtitles are supplied for all opera performances, including those sung in English. The surtitles are projected on to a screen above the stage, or to a monitor close to the seats. We are in the process of introducing further localized monitors and screens during the coming seasons to areas which up to now have had limited or no access.
A Trantec radio system assisted-hearing facility has been installed inside the main auditorium and the Linbury. The Clore and the Crush Room are scheduled to have the system installed in the near future.
To benefit from the system, you must borrow a free set of headphones and a special receiver from the Front of House Duty Manager in the Main Entrance Foyer. The unit is designed to pick up a radio signal which amplifies the sound.
Alternatively, if you wear a hearing aid, you may borrow an induction collar which can be used in conjunction with the "T" position of your aid.
You may reserve this equipment in advance from the House Manager's office on 020 7212 9242.
FACILITIES FOR PEOPLE WITH VISUAL IMPAIRMENTS
Front of House staff are available to assist patrons to a seat if required. They can also assist with ordering a taxi at the end of a performance.
'Talking Notes'® is an aural complement to the printed programme. It provides a detailed synopsis of the work, as well as description of the set, costumes and more.
It starts 15 minutes before the start of the performance and five minutes before the end of each interval. Headsets, on loan and free of charge, can be collected from the Duty House Manager's desk in the main foyer.
We are now supplying the cassettes on request after the first night's performance. Please call House Management on 020 7212 9242.
Royal Opera House Access information is also available on an audio cassette.
On request we also provide a large-print version of the diary. Large print cast lists and synopses are available on the day of the performance. These can be collected from the Duty House Manager's Desk in the main foyer.
Assistance dogs are welcome in all spaces of the Royal Opera House. If you would like your dog to remain with you during the performance, please mention this when booking your seats to ensure you are given a seat with enough space. If you prefer, you may leave your dog with a member of staff during the performance.
In the case of an emergency, and only if it is safe to do so, we will try to reunite a dog with its owner prior to evacuation of the building. If not, our staff will bring your dog to the appropriate assembly point.
Fire and Emergency
Refuges for customers with limited mobility are located throughout the building. In the event of an evacuation, you will be escorted to the nearest refuge by a member of staff. If you have a dog with you, the dog should go to the refuge. If your dog is not with you, a member of ROH management will reunite you later.