Patrons with disabilities, or specific seating requirements, should book with the box office direct on 020 7834 1170. Bookings for specific seats should be made early to avoid disappointment.
The Victoria Palace Theatre is situated on the north side of Victoria Street opposite Victoria Station. There is a 3cm step up through swing doors from the street to the main foyer where the box office is on the left. Staircases have handrails on both sides and steps are highlighted. There are 4 steps down from the foyer to the Stalls and 28 steps up from the foyer to the Dress Circle where there are two steps between rows. Access to the Grand Circle is not suitable for patrons with walking difficulties.
There is an infrared system in the Stalls with both loop and conventional type headsets. Headsets must be booked in advance and a deposit is required. Occasionally performances are Captioned & Sign Interpreted.
Guide dogs are permitted in the auditorium and staff can dog sit by prior arrangement. Dogs will be looked after in the manager's office. Some performances are Audio Described.
Wheelchair access is via the second EXIT in Allington Street to the West or left of the theatre - ask a member of staff to open the door. There are no steps from Allington Street to the back of the stalls. There are two spaces for wheelchairs, P36 and M36 with seating for companions in the same row. It is possible to transfer from a wheelchair to any aisle seat and up to four wheelchairs may be stored per performance. The theatre is licensed for six wheelchairs; four transferring and two remaining in the chair.
There are 15 steps up from the foyer to the Dress Circle bar and 15 steps down to the Rear Stalls bar. Both have moveable seats. Drinks in plastic cups may be taken into the auditorium. for disabled patrons. There is a 3cm step through swing doors from Victoria Street to the New Foyer Bar from where there is access to unadapted toilet facilities, a merchandise kiosk and the cloakroom.
There is an adapted toilet just inside the Allington Street side entrance. Please ask a member of staff to unlock it if you do not carry a RADAR key.
There are Ladies and Gents toilets on every level of the Theatre.