Coronavirus / Covid-19 Advice for Theatregoers

Here's a short guide to help our customers navigate these exceptional times.

The situation is evolving daily and we strongly advise our users to make sure they make their own decisions and follow the advice of the appropriate experts.


December 20, 2021

Theatres are open however performances may be subject to last-minute cancellations. If you are unsure if your performance is going ahead, please check with the venue directly.

Audience members are required to wear a face mask at all times while inside the theatre. In addition, a lateral flow test should be taken before departing home. Some venues are requiring proof of COVID status for entry - check with the venue directly if you are unsure.

Past updates

17 June 2020

Cameron Mackintosh has announced that his productions will not open until at least 'early 2021'.

West End staples including Hamilton, Les Mis, Phantom of The Opera, and Mary Poppins are to remain closed for the remained of 2020 and into the start of 2021. Cameron Mackintosh announced the closure extension in a press statement, stating "This decision is heartbreaking for me, as I am sure it is for my employees".

3 June 2020

The Society of London Theatre has extended the closure of all productions until at least the 2nd August.

The statement reads: "Every show is now extending cancellations until Sunday 2 August, certain shows may decide to extend this cancellation period and producers will make their own statement as appropriate for their shows."

5 May 2020

The Society of London Theatre has extended the closure of all productions until 28th June at least.

The statement reads: "We are now extending those cancellations until Sunday 28 June. This does not mean theatres will reopen on 29 June; if further cancellations are necessary they will continue to be announced on a rolling basis. Different theatres and productions are likely to reopen at different times."

6 April 2020

The Society of London Theatre has announced that they are extending the closure of all productions until 31st May.

The statement reads: "We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen."

16 March 2020

Following advice issued by the UK Government this afternoon (March 16th, 2020), Society of London Theatre has announced that effective immediately, all of its venues are now subject to closure until further notice to protect patrons, performers and staff.

The announcement comes as venues and performing arts organisations around London and the country have announced closures of their own amid rising concerns about the global coronavirus pandemic.

We aren't the venue

We are NOT a venue and can only assist with tickets purchased from this website. All other enquiries should be directed to the venue box office or appropriate ticket sellers themselves.

Attending a show

Theatres around the country are advising patrons who are showing signs of Covid 19 to stay home. This includes those with general cold or flu symptoms.

Many theatres are also taking increased measures to ensure the continued safety of their patrons, including providing alcohol-based hand sanitizer for public use and increasing cleaning frequencies.

If you are feeling unwell, you should follow the advice of your local public health authority.

You can find additional guidance over at the British NHS advice

Changing/cancelling your tickets

Should your event be cancelled by the venue, then our support team will contact you with information on how to proceed depending on whether the event can be rescheduled, or whether it is to be cancelled. Please always quote your booking reference in any communications with us.

If your event has been postponed or rescheduled, your tickets will be valid for the rescheduled date. For some rescheduled events, the primary source of the tickets will reissue all previously purchased tickets with new bar codes. If this occurs we will deliver new tickets to you and remind you to discard your old tickets.

Please note that if you wish to cancel your ticket and the event has not been cancelled by the official venue, we will not be able to issue you with any form of compensation.

If you still have any concerns

Please visit our customer support pages to get in touch with our support team about your concerns.